materials_Travel

Unit 5 : Hotel
Change/Cancel hotel booking

Intermediate

Summary

Learn how to change or cancel a hotel booking.

travel 5

Do you have any experience regarding changing or canceling the reservation?

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Vocabulary

Repeat these words/ phrases after your teacher.

  • Reservation
  • Last name
  • Available
  • See you then!
  • Button
  • As soon as
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Dialogue 1

Read the dialogue aloud with your teacher.

Receptionist

Amber

Hello, thank you for calling! This is Empire hotel. How can I help you?

Hi, I made a reservation with you a couple weeks ago, and I need to change my reservation.

Alright. You’d like to cancel this reservation?

No, I only need to change the date.

No problem! What’s the last name of the reservation?

The last name is Cheng, C-H-E-N-G.

Okay, let me see…  what date do you want to change?

November 14th, is this date available?

Sure, let me change your reservation from October 10th to November 14th.

Thank you so much! See you then.

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Let’s Practice

Complete the dialogue by choosing the correct answer.

A : Hello, I’d like to change my reservation.

B : Do you want to ____(1) it?

A : No, I only want to change the date.

B : Okay, may I have your _____(2)?

  1.  a. see              b. cancel
  2.  a. last name     b. schedule
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Dialogue 2

Read the dialogue aloud with your teacher.

Front door

Ruby

Hello, this is the Crown Hotel. My name is Vicky. How can I help you?

Oh, hi! I hate to do this, but I’ve got to cancel a reservation I made earlier this week.

No problem, all I need is your name, phone, and reservation date.

My name is Rudy Lin. And the phone number is 005-873-825. The reservation was for April 9.

Ruby Lin. Let me hit one button, madam, and now your reservation is canceled.

Thank you. I’ll make another reservation as soon as I can.

It’s been my pleasure to help you.

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Role Play

Role-play the following situation with your teacher.

  • You are calling the hotel to change a reservation.
  • Your teacher will act as a receptionist.
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Discussion:

Share your  ideas with your teacher.

  1. Have you ever used Airbnb to find a place to stay?
  2. Would you like to open your own hotel?