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Unit 23:
Flight reservation
Intermediate
Objective
To know what questions to ask when making a flight reservation.
- Brain Storm : Share your ideas with your teacher. Try to make sentences.
Would you like to work as part of the aircrew? What would be the positive and negative aspects?
Vocabulary
Repeat the following words and phrases with your teacher and use them in a sentence.
- depart (v)
- flexible (adj)
- preference (n)
- layover (n)
- pick up (phr. v)
Dialogue 1
Read the dialogue aloud with your teacher.
Reservation clerk
Mary Jones
Northwind Airways, good morning. May I help you?
Yes, do you have any flights to Sydney next Tuesday afternoon?
One moment, please… Yes. There’s a flight at 16:45 and one at 18:00.
That’s fine. Could you tell me how much a return flight costs? I’ll be staying three weeks.
Economy, business class or first class ticket?
Economy, please.
That would be €346.
OK. Could I make a reservation?
Certainly. Which flight would you like?
The 16:45, please.
Could I have your name, please?
My name is Mary Jones, that´s M-A-R-Y J-O-N-E-S.
How would you like to pay, Ms. Jones?
Can I pay at the check-in desk when I pick up my ticket?
Yes, but you will have to confirm this reservation at least two hours before departure time.
I see.
Now you have been booked, Ms. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476.
Thank you.
Let’s practice
Fill in the missing information.
1. Destination: _______________________
2. Departure Date: __________________________
3. Flight Number: _________________________
4. Departure Time: ________________________
5. Arrival Time: _______________________
6. Price: __________________________
Dialogue 2
Read the dialogue aloud with your teacher.
Travel Agent
Dave
Hi, I’d like to check on a flight.
Sure. What is your destination?
London, England.
And is this one-way or round trip?
Round trip.
When would you like to depart?
January 12th, returning on January 26th.
Okay, one moment please. . . . Do you have an airline preference?
No. Any airline will be fine. I’m not picky.
And what class would you like? Economy, business class, or first class?
Economy, please.
Okay, well there’s a flight on the morning of the 12th, returning on the afternoon of the 26th. The cheapest we have is $1,400.
Ouch! I was hoping to find something cheaper. My dates are flexible – do you think you can find a cheaper flight on different dates?
Let me check. Just a moment. . . . There’s a flight on the 10th, returning on the 25th, for $968.
That’s much better!
But you have to change planes twice – once in New York, and again in Holland. And there’s a 6-hour layover in Holland.
Hmmm. . . Is that the best you can do?
I’m afraid so. If you’d like, I can reserve a seat now, and you don’t need to pay right away.
That would be great.
I just need your full name and passport number.
Here you are. (Hands the travel agent his passport.)
Okay, one moment. . . . Alright! It’s reserved. If you decide you want to purchase the ticket, you need to confirm before the end of the month.
Great! You’ve been very helpful. Thanks!
Let’s Practice
Circle the correct answer.
1. Dave’s destination
A. Sydney B. London
2. The length of Dave’s stay
A. 15 days B. 13 days
3. Dave will be traveling on
A. Business class B. Economy class
4. Dave’s trip is
A. One way trip B. Round trip
Discussion：
Share your ideas with your teacher.
- Do you watch the safety instructions at the start of the flight or do you think it is boring? What are you typically told?
- Where do you prefer to sit on a plane? Towards the nose or the tail? In a window seat, an aisle seat or in the middle? Why?
