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Unit 17:
Changing flight

 Intermediate

Objective

To know what questions to ask when cancelling or changing  flights.

changing flight
  • Brain Storm : Share your ideas with your teacher. Try to make sentences.

Have you made any recent changes in your life? Do you think change is important?

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Vocabulary

Repeat the following words and phrases with your teacher and use them in a sentence.

  • voucher (n)
  • cancel (v)
  • instead (adv)
  • refund (n)
  • charges (n)
  • interconnection (n)
  • terminal (n)
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Dialogue 1

Read the dialogue aloud with your teacher.

Bruce

Clerk

Could you please help me? I’ve got this ticket from Glasgow to Geneva for 18th February, but I have changed my plans and I’m going to go to Rotterdam instead. 

 Would it be possible to cancel my ticket and change it for one to Rotterdam? I want to leave on the 19th.

You want to cancel the 18th and re-book on the 19th?

Yes, re-book to Rotterdam.

 Is it a one-way or two-way ticket?

A two-way please.

What time of the day would you like to go?

I prefer to leave in the morning, please, if there’s a flight available.

Morning. O.K, I’ll just check in the computer… Yes, we can do a flight at 8.20 to Rotterdam. Arriving at Rotterdam airport at 10.50.

Fine. Can you change the ticket for me?

Sure, we’ll give you a new one.

Oh, thank you. And what about the money? It isn’t as expensive as to Geneva, is it?

As a matter of fact, you have a refund sir. Though we cannot give the refund in cash. So I’ll make a voucher for you and when you get home, give it to your travel agents and they’ll know what to do.

Uh-huh. So you can give me a ticket to Rotterdam now without additional charges, is that possible?

That’s it. We’ll take the other ticket in exchange.

Ah, that’s fine. Another problem is I’m booked into one of your hotels in Geneva for two nights, the 18th and the 19th. Would it be possible to cancel that?

Certainly. Did you book it with your ticket?

Yes, I did. It’s a Swiss Airways hotel, the Grand Geneva.

 I’ll check in the computer…Yes, it’s fine.

That’s all right then, is it?

Yes, it’s cancelled.

Thank you.

And here’s your new ticket. A return to Rotterdam.

Thank you. Where do I have to proceed for my interconnection flight? Do I have to go to the Transfer Desk?

No. The flight leaves from the same terminal you arrive at, so you just go to the check-in.

So I just check-in again, do I?

That’s right.

Thank you very much.

I’ll just prepare the voucher.

Oh, yes. Thank you.

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Let’s practice

Fill in the missing information.

Departing from: ______________________

Destination: ____________________________

Original Date of Departure: _______________________________

Time of Departure: _________________________

Time of Arrival: ______________________

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Dialogue 2

Read the dialogue aloud with your teacher.

Rudy

Travel Agent

I need to cancel my reservation. I have personal matters that need fixing.

That’s not a problem. Just give me your name, phone number, and date of visit.

Rudy Randolph, 818-555-1234, April 9 through 15.

I see your info here on the screen. I’ll hit just one button, sir, and you’re cancelled.

Thank you. I’m glad that wasn’t too much of a bother.

 It’s a pleasure.

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Let’s Practice

Answer the following questions.

  1. What is the reason for cancellation?
  2. What is the name of the customer?
  3. How long is the reserved flight?
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Discussion：

Share your  ideas with your teacher.

  1. Do you think it is easy to keep up with the times?
  2. What is the most difficult change you have ever had to make?
  3. Do you think that it is easy to mend our old ways?