materials

Unit 6 :
Complaining at the restaurant

Intermediate

Summary

What are the bad experiences at the restaurant that you have?

foodandculture 6-2

What’s the worst experience you ever had at a restaurant?

material icon

Vocabulary

Repeat these words after your teacher.

  • Raw
  • Apologize
  • Appetizer
  • Status
  • Within
material icon-03

Dialogue 1

Read the dialogue aloud with your teacher.

Henry

Waitress

Waiter!

Is everything all right, sir?

Not exactly. This steak is raw. I asked for it well done! And it’s rather cold.

I do apologize, sir. Would you like it cooked a little more?

Please.

Would you like something else while you’re waiting?

No, thank you. But tell them to hurry.

material icon

Let’s Practice

Brainstorm with your teacher.

  1. Why Henry said “ I asked for it well done!”? do you know what’s it mean?
  1. RARE
  2. MEDIUM RARE
  3. MEDIUM
  4. MEDIUM WELL
  5. WELL DONE

2. If you were the waiter, what would you do?

material icon-03

Dialogue 2

Read the dialogue aloud with your teacher.

Waitress

Sean

Excuse me!

Yes Sir. How can I help you?

Well, it’s been 20 minutes since I placed my order. We’ve haven’t received any appetizers or even any drinks yet.

Kindly give me a couple of minutes. I’ll check the status of your order.

Please do so. I’m in a hurry and don’t have much time today.

Sure. I’ll bring your drinks now, and your order will be on your table within the next 5 minutes.

Thanks a lot.

material icon

Role Play

Role-play the following situation with your teacher.

  • You’re in the restaurant and you’re trying to complain about the meal/service.
  • Your teacher will act as the waiter/waitress.
  • And remember to switch roles.
material icon

Discussion:

Share your ideas with your teacher.

  1. What do you think of the saying, “The customer is always right.”?
  2. Have you ever try to complain about the meal to ask for more discounts?