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Unit 10 :
Leaving a message
Repeat these sentences with your teacher first.
1. pass on (phr.)
to give something to someone, after someone else gave it to you
2. message (n.)
a short piece of information that you give to a person when you cannot speak to them directly
3. leave (v.)
to go away from someone or something, for a short time or permanently
4. seeing (v.)
to be conscious of what is around you by using your eyes
5. moved (v.)
having strong feelings of sadness or sympathy, because of something someone has said or done
6. remind (v.)
to make someone think of something they have forgotten or might have forgotten
7. sure thing (phr.)
used to show agreement
a short piece of writing
Read the dialogue aloud with your teacher.
Hey Kelly, have you seen Joe?
Not yet. Do you need his help for anything?
No, I just need to pass on a message.
Do you want to leave it with me? I’m seeing him this afternoon.
Sure! Could you tell him that we moved Friday’s meeting to 10?
Oh, and please remind him that he needs to be there 15 minutes early.
Sure thing. I’ll make a note and let him know.
Read the article with your teacher.
How to Leave an Appropriate Phone Message
1. Before you pick up the phone, plan out what you’re going to say. It may take a few minutes, but don’t skip it. You won’t believe the difference it makes.
2.Check over your plan and make sure you’ve included your name, the name of the person you’re calling for (if it’s a shared line), the reason for calling, the time you called, what time the receiver should call you back (not needed in some messages), and your phone number (if you want them to call you back). Be friendly, polite, and succinct, and make sure you get right to the point.
3. If it helps, say your message out loud before you make the call. If you don’t like the way it sounds, you can always change it.
4. Pick up the phone, take a deep breath, and dial the number. Make sure there isn’t any background noise (turn off music, any loud appliances, etc.).
5. Be prepared for someone to pick up. You can still follow the outline of your message if it helps.
6. Say a proper goodbye or have a good ending to your message. At the end of your message, consider adding something along the lines of “Hope to see you soon,” or “Have a great day.”
Answer the following questions to your teacher.
1.In your line of work, do you often have to relay messages?
2.What do you think is the hardest part about taking messages?
Choose the correct answer.
1. Please ____ me to write a letter to him.
2. Jack ____ me that Jane left a ____ to me.
message / told / notes / spoke
3. Could you ____ on this invitation to Jeff?
4. He ____ a note to me.
D. turn off